TEAM LEADERSHIP

CL 01 – Motivating and Developing Others

​

Motivating and Developing Others encapsulates the knowledge and skills needed to motivate and develop workers, explains how to guide individuals to set performance standards in alignment with the organization’s goals and objectives. It also covers strategies to facilitate team cohesiveness, resolve conflicts and manage intergroup relations in an organisation.

 

CL 02 – Planning and Control

​

Planning and Control provides learners with an overview of the key concepts, principles and techniques involved in planning and control. Approach to managing on-going activities of a company’s business operations so as to satisfy customer demands are also discussed.

 

CL 03 – Effective Communication

​

Effective Communication introduces learners to the fundamentals of effective workplace communication, the barriers to communication, as well as essential skills in managing communication effectively. Students will also learn to understand the different process of communication, and how to develop an engaging style that will lead to positive outcomes.

 

CL 04 – Leading a Team Effectively

​

Leading a Team Effectively examines the roles which a leader plays in meeting the expectations of the team under his purview. Students will also learn key components of goal setting using the SMART approach, and techniques involved in time and stress management.

 

CL 05 – Supervisory Skills

​

Supervisory Skills will teach participants the skills that are important for managing and supervising others and are necessary for effective leadership. Supervising means directing and guiding others in an efficient and productive way whether in an Office, Restaurant Kitchen, Dining Room, Take Away, Retail Outlet or any other Industry. Supervisors need to have a combination of soft and hard skills that make it possible for them to do their job well. Their soft skills need to include interpersonal skills that help them effectively lead a team.

 

CL 06 – Change Management

​

Change Management is a collective term for all approaches to prepare, support, and help individuals, teams, and organizations in making organizational change. Participants will be introduced to the change process in an organization, and state how change encompasses almost all aspects of a work group. How a leader acts as catalyst and assumes the responsibility for managing the change process is presented too. It  also covers organizational behaviors that support and limit the change processes.

 

CL 07 –  Customer Centricity - Meeting Customer Requirements

​

Customer Centricity - Meeting Customer Requirements discusses the significance of an organizations’ commitment to the continuous improvement of work processes with the aim of delivering customer centricity and meeting customers’ expectations. It will demonstrate the basic concepts and techniques that can help a team in meeting the expectations of customers.

 

CL 08 – Quality Customer Service

​

Quality Customer Service will help participants understand the importance of quality customer service. Participants will learn the key principles in providing and supporting quality services. It covers the basic skills in analyzing the benefits and implications of delivering good quality customer service.

 

CL 09 – Effective Delegation Skills

​

Effective Delegation Skills  will equip participants with the skills required to assign tasks they’re accountable for to team members. This saves time, helps leaders and their teams develop as professionals and prepares them to manage larger teams, and inspire employees and team members to perform better.