HOSPITALATY AND TOURISM MANAGEMENT

HT 01 Food and Beverage Management

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Food and Beverage Management introduces participant’s to the principles of food and beverage operations, develop food and beverage operations, understand food and beverage service, managing purchasing and storage of food and beverages and analyze the effectiveness of food and beverage operations.

 

HT 02 Travel and Tourism Management 

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Travel and Tourism Management introduces participants to the tourism system, the patterns of domestic and international tourism, understanding travel and tourism services, analyzing the tourism sector, and analyzing the factors that affect travel and tourism as well as different industry and business segments.

 

HT 04 Front Office and Housekeeping Operations

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Front Office and Housekeeping Operations covers front office processes and operations, housekeeping operations and analyze the effectiveness of both the front office and housekeeping operations.

 

It introduces participants to two important areas where collaboration is vital between the Housekeeping and Front Office Department such as:  Always having clean rooms for expected arrivals and stayovers; Satisfying special guest needs as far as amenities and facilities requested in their rooms are concerned.

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SEC 01 Understanding Security It's Implications and Associated Risks

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This course will cover Security and Security Implications and Processes as well as the Management of and Safety of Guests and Property in Hotels, Lodgings, Entertainment facilities and Restaurants. It involves industry procedures, systems and personnel roles that ensure guests are safe in their rooms and or around the venue and that their property are secure.

It will familiarise participants with:

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• What is workplace safety?

• What is a Risk Assessment?

• How to Assess a Risk in the Workplace?

• Incident Reporting

• Workplace Hazards

• PPE Explained 

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SEC 02 Understanding Safety &  Manual Handling – Workplace Safety

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This course will help participants understand the hazards and risks within their work environment and safety procedures to avoid these hazards and risks. Empowered with this knowledge, employees can avoid, minimise, or eliminate risks that can cause injuries.

It will familiarise participants with:

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• An introduction to Health and Safety Legislation, Injury profile.

• Workplace Hazards, Risks of Injury, Exposure Controls.

• Skills and techniques involved in safe lifting, putting down, pushing, pulling, carrying or, moving a load

• Anatomy of Spine, Structure and Functions.

• Body Mechanics, Normal Movement, Dangerous Movement.

• Safe Manual Handling, Eight Principles of Safe Lifting, Theory, Practice.