RETAILING OPERATIONS

RO 1) Retailing Operations:

The purpose of this course is to introduce the learners to the world of retailing. Learners will learn the elements that comprise the retail mix, including types of retailers, multi-channel retailing, consumer buying behavior and learn the importance of store location for a retailer’s performance.

 

RO 2) Leading and Developing Employee’s:

Leading and Developing Employee’s aims to teach learners the essentials for retail business success; how to build a strong team culture, setting clear goals for performance, and motivating and leading team members.

 

RO 3) Retailing Sales and Marketing:

Retailing Sales and Marketing teaches learners to identify the needs of the customers, marketing strategies and applying selling techniques when handling the sales process in the retail industry.

 

RO 4) Customer Service in Retailing:

Customer Service in Retailing will teach learners the importance of excellent customer service and how to turn a potentially negative customer experience into a great one. Learners will better understand Customer Centricity and it importance.

 

RO 5) Handling Difficult Customers:

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Handling Difficult Customers will teach learners how to manage those conversations,  improve their listening skills and at the same time improve their ability to resolve problems promptly and efficiently.  All these skills are key to providing excellent customer service and the foundation of a successful brand & business.